Mindtend Ltd is committed to protecting and respecting your privacy.
Last Updated: 28 September 2025
Mindtend Ltd ("Mindtend", "we", "us" or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services. Mindtend operates solely as a technology platform that connects individuals with independent therapists. We do not provide therapeutic services ourselves, do not supervise or monitor therapy sessions, and do not access, store, or process clinical therapy records or personal health information exchanged between therapists and clients.
Mindtend provides no clinical services, advice, or supervision. All therapeutic services are provided independently by qualified therapists who maintain complete autonomy over their clinical practice. Mindtend accepts no responsibility for the quality, safety, or outcomes of therapeutic services, and users engage with therapists entirely at their own discretion and risk.
Mindtend Ltd is a company registered in England and Wales (Company No. 14827364), with its registered office at Newminster House, Baldwin Street, Bristol, BS1 1LT. We act as the Data Controller for the purposes of UK data protection law.
If you have any questions, contact us at:
We only collect data necessary to operate the Mindtend platform and connect users with therapists. This includes:
| Category | Examples |
|---|---|
| Identity & Contact Data | Name, email address, phone number, postal address |
| Account Data | Login credentials, profile preferences, saved therapists |
| Matching Preferences | Therapy topics (e.g. anxiety, depression), language, therapist attributes, accessibility needs (optional) |
| Booking & Session Data | Appointment details (date/time, status, cancellation reason), session links (video URLs), notes you add for appointments |
| Payment Data | Billing address, transaction metadata (handled by third-party payment processors) |
| Therapist Application Data | Name, credentials, qualifications, insurance status, profile photo/video, payout details |
| Technical & Security Data | IP address, device type, browser, referral links, general location, audit logs, rate-limiting events, file upload metadata |
| Interaction Data | Search filters, profile views, favourites, ratings, feedback |
| Third-Party Data | Professional verification results, fraud/risk signals, email/SMS delivery status |
We do not process clinical therapy records, therapy notes, or personal health information exchanged between therapists and clients.
We rely on the following lawful bases:
| Purpose | Legal Basis |
|---|---|
| Creating and managing user accounts | Performance of a contract |
| Matching users with therapists | Legitimate interests and/or Consent (for any health-related preferences) |
| Managing therapist applications | Legitimate interests |
| Taking payments via third parties | Performance of a contract |
| Sending service updates | Legitimate interests / Legal obligation |
| Responding to support requests | Legitimate interests |
| Meeting legal and regulatory requirements | Legal obligation |
We do not use therapy session data or messages exchanged between clients and therapists.
Mindtend as data controller: We are the data controller for platform operations including account management, therapist–client matching, booking facilitation, payment processing coordination, platform security, fraud prevention, essential service communications, and usage analytics. Our processing is limited to administrative and operational functions and does not extend to clinical data, therapeutic communications, or health information.
Therapists as independent controllers: Therapists listed on Mindtend operate independently and are separate data controllers for all personal data they process in the course of providing therapy services. This includes clinical records such as session notes, assessments, treatment plans, progress notes, and any health information. Therapists are solely responsible for:
Mindtend does not access, control, or have any responsibility for clinical data. For any data rights related to therapy records, please contact your therapist directly.
We use limited automation to suggest therapists based on your stated preferences and availability. These suggestions do not produce legal or similarly significant effects. You always choose your therapist, and no booking is made without your action. If we ever introduce solely automated decisions with significant effects, we will notify you in advance and provide safeguards including human review, explanation, and the ability to contest the decision.
If you choose to provide therapy topics/areas (e.g. anxiety, depression), this may reveal or infer health information, which is sensitive under data protection law. We process such data only with your explicit consent, solely to provide matching, and we minimise what we store. You may withdraw consent at any time in your account or by emailing us; withdrawal does not affect prior lawful processing.
Mindtend uses cookies and similar technologies for:
You can manage your cookie preferences via our cookie banner and your browser settings. For details on types of cookies, durations, and cookie choices, see our Cookie Policy.
We may share your personal data with:
We do not sell or rent personal data to third parties.
A current list of our sub-processors is available on request.
Where personal data is transferred outside the UK/EEA (for example, due to global content delivery or payment processing), we use lawful transfer tools such as adequacy regulations/decisions, appropriate safeguards (e.g., Standard Contractual Clauses, the UK International Data Transfer Agreement or the UK Addendum), supported by transfer risk assessments where required. We apply additional safeguards as appropriate.
We take appropriate technical and organisational measures to protect your personal data, including:
No online system is completely secure. Please use strong, unique passwords and avoid sharing sensitive data on public devices.
We retain personal data only as long as necessary, then delete or anonymise it. Typical retention periods are:
| Data Type | Retention Period |
|---|---|
| User accounts | 2 years after last activity (unless needed for fraud prevention or legal claims) |
| Payment/transaction records | 7 years (for legal and tax purposes) |
| Therapist application data | 6 years post-termination or rejection |
| Security and audit logs | Up to 3 years (longer if needed for investigations or legal claims) |
| Quarantined/suspicious uploads | 12 months pending review (deleted unless needed for security/legal reasons) |
| Suppression records (e.g. opt-outs) | As needed to respect your choices |
Under UK data protection laws, you have the right to:
Contact: privacy@mind-tend.com to exercise your rights. We may request identity verification.
We send essential service communications related to your account and bookings.
Clients: we rely on consent (or soft opt-in where permitted) for marketing emails/SMS; you can opt out at any time using the unsubscribe link or account settings.
Therapists: we may contact you for professional outreach on the basis of legitimate interests; you can opt out at any time. Electronic marketing complies with applicable regulations.
Mindtend is for individuals 18+. We do not knowingly collect data from individuals under the age of 18. If you believe we have inadvertently collected data from a minor, please contact us.
If you are unhappy with how we process your data, please email privacy@mind-tend.com and we’ll do our best to help. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk.
We may update this policy. Material changes will be notified by email or via the website. The latest version is always available on our site.
This policy reflects Mindtend's role as a facilitator only. All therapy services are conducted privately and independently between therapists and clients. Mindtend does not monitor or access therapy sessions or communications.
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Last updated: 28 September 2025
